ICS.cx partners to implement the NICE CX portfolio efficiently and effectively across the US and Canada
NICE, a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center, has named ICS.cx its North American Partner of the Year. ICS works with customers and consulting partners to deliver NICE solutions throughout the U.S. and Canada, partnering to implement the entire NICE CX portfolio efficiently and effectively. ICS is a three-time NICE Services Partner of the Year recipient and the #1 NICE-certified U.S. installer and service provider.
"ICS.cx has created outstanding customer experiences on behalf of NICE customers for 15 years. With a strong track record of delivery excellence, the ICS team remains consistently on top of our evolving business, and is highly trained and certified on NICE solutions," said Yaron Hertz, President, NICE Americas.
"Whether they know it or not, every CEO is the chief customer experience officer: they set the tone for the company. With those shared values in mind, NICE and ICS enable CEOs to connect with their customers to create an exceptional experience," said Ken Kiernan, President and Co-Founder ICX.cx.
"NICE solutions create better customer experiences, faster resolutions to problems, and higher customer retention rates," said Kiernan. "Creating better customer experiences is the least expensive way to increase long-term growth, profitability and corporate valuation. Customers tend to stay with companies they like."
ICS - formerly Interactive Capture Systems - recently re-branded itself as ICS.cx to reflect its focus on customer experience.
For more information about ICS.cx and NICE solutions, including Workforce Management, Robotic Process Automation, Cloud Hosting, Service, Sales, and Training, contact ICS at 609-843-0475 or info@ICS.cx.
About NICE
With NICE (NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center - and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
About ICS
ICS works with customers and consulting partners to deliver NICE solutions throughout the U.S. and Canada. ICS services everything we sell and can partner with consultants to implement the entire NICE portfolio quickly and effectively. ICS offers ICS Cloud Hosting and on-premise installation. From Call Routing, Call Recording and Quality Monitoring to state-of-the-art Analytics, Workforce Management, Workforce Optimization, Quality Management and Robotic Process Automation, ICS provides award-winning, white-glove expertise. ICS is ISO 27001 Certified.
